Privacy policy

Heymakr ("we", "our", "us") is committed to protecting the privacy of people who use our account intelligence and sales execution services. This policy explains how we collect, use, disclose and safeguard information.

We collect information provided directly to us and information generated through authorised use of the service. This may include:

• Account registration details, including name, email address and organisation.
• Payment and billing information processed through our payment provider.
• Account, contact, opportunity and stakeholder information supplied to or generated through the platform.
• Meeting metadata, recordings, transcripts and qualification evidence where Mavis meeting features are enabled.
• Usage data, interaction patterns, support requests and communication preferences.
• Approved knowledge sources and integration configuration supplied by an organisation.

We use information to:

• Provide, maintain and improve Heymakr and Mavis.
• Process transactions and administer accounts.
• Generate account research, opportunity context, messaging and meeting guidance.
• Support recording, transcription and live qualification workflows when enabled.
• Send technical notices, service updates and administrative messages.
• Respond to questions and provide support.
• Monitor service reliability, security and product usage.

We use technical and organisational measures intended to protect information in transit and at rest, control access and maintain separation between organisations. No system can guarantee absolute security, and customers should configure access and integrations according to their own governance requirements.

Customers are responsible for establishing a lawful basis and providing any notices or obtaining any consents required before recording, transcribing or analysing a meeting. Availability and requirements vary by jurisdiction and meeting platform.

We retain personal information while an account is active or for as long as needed to provide the service, meet legal obligations, resolve disputes and enforce agreements. Retention may vary by data type and customer configuration. Requests for deletion can be made through the contact details below.

We may share information with service providers that support hosting, payment processing, enrichment, meeting capture, transcription, model services, analytics and support. These providers may only process information for the agreed purpose and subject to applicable contractual protections.

When an organisation enables an integration, information may also pass to or from that service according to the organisation's configuration and the third party's own terms.

Depending on applicable law, you may have the right to access, correct, delete or restrict the processing of personal information, object to certain processing and request a portable copy. We may need to verify a request before acting on it.

Questions about this policy or our data practices can be sent to privacy@heymakr.com.